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Globe Pickup Points

Can I use a custom design for missing point email reminders?

Yes, you can customize the design of missing point email reminders sent to your customers. By default, Globe uses a notification template that resembles Shopify’s default notification design. However, additional customization options are available.

Default customization options

You can customize the following elements directly within the app:

  • Logo: Add your store’s logo to the email.
  • Button color: Match the call-to-action button with your brand colors.
  • Texts: Edit all text content to suit your store’s tone and messaging, including translations for multilingual customers.

Creating a fully custom design

If you require a completely custom design for your email reminders:

  1. Prepare an email template formatted in HTML and CSS.
  2. Ensure it includes all necessary details, such as:
    • Customer instructions for selecting a pickup point.
    • A call-to-action button or link that we will point to the order status page.
    • Your store’s branding elements.
  3. Send the formatted email template to our support team.

Our team will set up the custom template for you and ensure it’s fully integrated with the email reminder system.

By leveraging these options, you can tailor the email reminders to align perfectly with your brand, improving customer engagement and the likelihood of pickup point selection.