How does your app handle automatic subscription orders?

Globe adds the customer’s saved pickup point to every renewal order your subscription app creates, so customers do not choose a point again for each delivery.

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How it works

• Globe saves the pickup point each customer chooses, separately for every carrier and shipping country.
• A renewal gets the point saved for the carrier and country it ships with. A point saved for one country is never used for a renewal shipping to another.
• For a DHL Packstation, the customer’s Postnummer is saved too and added to every renewal.
• It works with subscription apps that create renewal orders in Shopify, such as Shopify Subscriptions, Loop, Seal, Recharge or Appstle.

Customers can see and change their saved points in their customer account, and you can change them from the customer page in Shopify admin. See Preferred pickup points for subscriptions.

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Handling closed pickup points

When a saved pickup point closes:

1. Fix the current order: remove the point from the order and ask the customer to choose a new one on the order status page.
2. Fix the next renewals: the point the customer chooses is saved automatically. You can also set it yourself with More actions → Modify preferred pickup points on the customer page.