Get help

Globe has its own support panel inside the app — open it from any screen in the Globe admin and you can reach us without leaving Shopify.

Real-time chat with the Globe team, including file and screenshot uploads
Documentation search built in, so you can look something up without switching tabs
Updates tab with the latest changes shipped to the app
Available in English, Czech, German, Spanish, French, Hungarian and Polish

Replies also arrive by email, so you never miss an answer even after closing the Shopify admin.

Our official hours are Monday through Friday, from 9 AM to 5 PM UK time, but don’t be surprised if you catch us online more often! 😊

Maximizing Support Efficiency

To expedite the handling of your queries, please ensure you provide as much relevant information as possible when you reach out. This includes any pertinent details, context, and screenshots. This will help us address your concerns quickly and effectively.