Blocking orders without pickup point

Ensure customers cannot complete checkout without selecting a pickup point. When enabled, the checkout is strictly blocked if the customer has chosen a pickup point shipping method but has not selected a specific pickup point.

Shopify Plus only

This feature is only available for Shopify Plus stores. Checkout validation rules are a Shopify Plus capability.

Use only when necessary

We do not recommend enabling checkout blocking unless absolutely necessary. Consider these alternatives first:

• Email follow-up: Globe can send automatic reminders to customers who haven’t selected a pickup point. See What to do to limit unselected pickup point orders.
• Automatic selection via Flow: Use Shopify Flow to automatically select the nearest pickup point to the customer’s address when they don’t choose one. See Automatic pickup point selection with Shopify Flow.

Blocking checkout can frustrate customers and increase cart abandonment. Apple Pay and other express checkout methods are also blocked, which creates a poor user experience. Use it only when other options don’t meet your workflow needs.

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Why use this?

Without a hard block, some customers may complete orders without selecting a pickup point. This leads to:

• Incomplete orders requiring manual follow-up
• Processing blocks in your workflow
• Orders that cannot be transmitted to your ERP or fulfillment system
• Extra manual intervention and support requests

Enabling pickup point validation ensures every order with a pickup point shipping method has a selected pickup point before payment.

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How to enable

1. In your Shopify admin, go to Settings → Checkout.
2. Scroll down to the Checkout rules and validation section.
3. Find the Pickup point validation rule by Globe Pickup Points.
4. Enable the validation to block checkout when:
   • The shipping method is a pickup point (e.g. Packeta, Zásilkovna, PPL Smart, etc.)
   • No pickup point has been selected

Once enabled, customers will not be able to complete their order until they select a pickup point.