Blocking orders without pickup point

Ensure customers cannot complete checkout without selecting a pickup point. When enabled, checkout is strictly blocked if the customer has chosen a pickup point shipping method but has not selected a specific pickup point.

Use only when necessary

We do not recommend enabling checkout blocking unless absolutely necessary. Consider these alternatives first:

• Email follow-up: Globe can send automatic reminders to customers who haven’t selected a pickup point. See What to do to limit unselected pickup point orders.
• Automatic selection via Flow: Use Shopify Flow to automatically select the nearest pickup point to the customer’s address when they don’t choose one. See Automatic pickup point selection with Shopify Flow.

Blocking checkout can frustrate customers and increase cart abandonment. Apple Pay and other express checkout methods are also blocked, which creates a poor user experience. Use it only when other options don’t meet your workflow needs.

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Why use this?

Without a hard block, some customers may complete orders without selecting a pickup point. This leads to:

• Incomplete orders requiring manual follow-up
• Processing blocks in your workflow
• Orders that cannot be transmitted to your ERP or fulfillment system
• Extra manual intervention and support requests

Enabling pickup point validation ensures every order with a pickup point shipping method has a selected pickup point before payment.

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Shopify Plus stores

Shopify Plus only

This feature is only available for Shopify Plus stores. Checkout validation rules are a Shopify Plus capability.

The checkout UI extension included with Globe intercepts checkout progress in real time and blocks the customer from proceeding if no pickup point is selected. The block happens on-screen before the customer reaches the payment step.

How to enable

1. In your Shopify admin, go to Settings → Checkout.
2. Scroll down to the Checkout rules and validation section.
3. Find the Pickup point validation rule by Globe Pickup Points.
4. Enable the validation.

Once enabled, customers will not be able to complete their order until they select a pickup point.

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Cart widget stores

A dedicated Shopify checkout validation rule blocks the order at the final checkout step if no pickup point was selected in the cart widget. This works on all Shopify plans.

How to enable

1. In your Shopify admin, go to Settings → Checkout.
2. Scroll down to the Checkout rules and validation section.
3. Find the Pickup point validation (Cart widget) rule by Globe Pickup Points.
4. Enable the validation.

Once enabled, customers will not be able to complete their order until they select a pickup point in the cart. The error message directs them back to the cart to make their selection.